Support

Questions, problems or feedback? Email us at smartupapp@outlook.com and we’ll get back to you, usually within two business days.

How do I cancel my subscription?

SmartUp Elite is billed through Apple. On your iPhone, open Settings → your name → Subscriptions, choose SmartUp, and tap Cancel Subscription. You keep access until the end of the period you’ve paid for. Cancel at least 24 hours before it renews to avoid the next charge.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

I bought Elite but the app still shows the paywall.

Open Profile → Settings → Restore purchases while signed in with the same Apple ID you used to buy. If it still doesn’t unlock, email us and include the email on your SmartUp account.

How do I use SmartUp on a new device?

Sign in with the same account (Sign in with Apple or email) and tap Restore purchases in Settings. Your lessons, XP, levels and streak come with you.

How do I change my daily goal?

Go to Profile, then tap Edit next to Today’s goal. You can pick anywhere from 1 to 30 lessons a day. One lesson is always enough to keep your streak.

How do I turn reminders on or off?

Go to Profile → Settings → Reminders, or turn SmartUp notifications off in your iPhone’s Settings.

I found a mistake in a lesson.

Thank you! Email us the lesson title and what looks wrong, and we’ll review it.

How do I delete my account?

Go to Profile → Settings → Account & access → Delete account. This removes your account and learning progress. It doesn’t cancel an App Store subscription, so cancel that in your Apple ID settings too.